RETURN & EXCHANGE POLICY

SATISFACTION GUARANTEE

NO SETTLING, NO STRESS. JUST EUPHORIA.

You shouldn’t have to “deal with” nails—or service—that don’t spark joy. If your Nailphoria press-ons aren’t screaming “main character energy,” we’ll fix it. Free exchanges, zero hassle, and absolutely no guilt trips.

Hit us at support@nailphoria.com – we’ll hit you back within 1 business day.

EXCHANGE

We know that finding the perfect fit can sometimes require adjustments. If you need a different size, we're more than happy to help with an exchange within 14 days of receiving your order. Simply email us at support@nailphoria.com with your order number, and we'll guide you through the process.To ensure your exchange is processed, please make sure:

  • The item is in the same condition as when it was delivered.
  • It is unused and includes the complete tool kit.
  • The item is in its original packaging and ready to be shipped back.

RETURN

Your satisfaction is crucial to us. If you're not content with your purchase, we're here to assist. You have 14 days from the receipt date to initiate a return.

Return Eligibility:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • A receipt or proof of purchase is required.

Return Process:

  1. Contact Us: Email support@nailphoria.com to request a return.
  2. Authorization: We will issue a return shipping label.
  3. Packaging: Securely pack the item in its original packaging.
  4. Shipping: Send the item to the address we provide.

Refunds:

  • Upon receipt of the item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method. Timing may vary based on your card issuer’s policies.

FAULTY ITEMS

Please inspect your order upon receipt and contact us immediately at support@nailphoria.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. If your item is found to be faulty, we’ll cover all fees to ensure a smooth resolution.